AFMC Maintenance Orientation Courses I & II

The Client
Air Force Medical Command

The Challenge
These two orientation courses were developed for multiple sites and for adult learners of varying backgrounds and abilities. The intent of the courses was to orient new hires and transfer workers to specific Air Logistics Center (ALC) mission elements, history, work areas, and standards of performance.

The Solution
Karta developed two courses; the first orientation course was designed for new employees and was required to be completed before employees started their first logistics center assignment. Orientation Course I consisted of six modules and a 45-minute virtual video tour of the three ALCs and AMARC. Karta produced both the courseware and the video.

The second six-module course focused on employees involved in current maintenance operations. Learners from the maintenance divisions come from varying backgrounds, educational levels, and job responsibilities, including production workers, mechanics, workload managers, work loaders, aircraft logistics specialists, administrative personnel, and all levels of management.

The courses are "ready-to-use" with all instructor scripts built into an instructor lesson plan format. By following the scripts, instructors can teach a well organized and orchestrated course with minimum preparation time. Embedded questions, interactive student exercises, and instructor tools keep students engaged in worthwhile content and subject matter.

The Results Karta showed a strong commitment to customer satisfaction by immediately addressing problems and issues on this project that emerged due to the need to coordinate and obtain final course approval by maintenance managers from across the command - a unique requirement of the contract.

The project was well received by the client as noted in independent customer surveys. For example, when asked by an independent rating organization to identify Karta's strengths, a customer representative replied, "[Karta has] a clear understanding of what we require. Good training needs assessment." When he was asked to identify Karta's weaknesses, he stated, "I don't have any problems with Karta. They are a good contractor."

Karta has a long-term relationship with AFMC clients and has received follow-on business opportunities as a result of this excellent relationship.

Inventory Tracking System (ITS) Functional Training

Air Force Medical Command

The Challenge
Karta was tasked by the Air Force Materiel Command (AFMC) to create courseware to support the training of personnel operating the AFMC Labor Standards Data System, also known as the E046B System.

The system is used by the maintenance functional area to establish and maintain labor standards that are used for planning, forecasting, production count, data validation, and tracking direct product standard hours. Because it is a command-wide system, personnel operating the E046B and the quality of information residing in the E046B System directly affect maintenance and accounting activities across all of AFMC.

The Solution
Karta developed and delivered training to personnel operating the upgraded E046B and ITS systems. Karta has tailored four instructor-led courses with computer-aided instruction for production support personnel to specific user roles. Karta fully understands that planners, schedulers, and line mechanics use the system to define specific jobs and to report the number of labor hours needed to perform them. These data flow to the scheduling, planning, and financial functions of the Air Logistics Centers for analysis and decision making. Each function - planner, scheduler, and mechanic -requires different training approaches because each uses different screens to perform work.

The Results
Karta has an office at the Ogden Air Logistics Center and interfaces with the customer daily. Because the courseware was developed for the entire Air Force Materiel Command, it was reviewed with formal sign-offs accomplished by all Air Logistics Centers. The training directly affects 700 separate user organizations across the AFMC.